If you want to interact more personally with potential clients, offer a Facebook group where you’ll get into deeper discussions related to your area of expertise. Consider this part of your funnel: after they follow your Facebook Business Page, send them an invite to your Facebook group. Getting these prospects into a group gives you a new level of intimacy where you can get to know them better and understand their challenges.
Choosing the Correct Privacy Settings for Your Group
Facebook allows three different privacy settings for groups: Public, Closed, or Secret. The setting you choose is dependent upon your goals for the group.
- Public groups are rather self-explanatory: everyone on Facebook can find your group, see the group’s name, description, and member list. While members still need to request to join a Public group, there’s no expectation of privacy, and viewers can see all the published posts when they scan the group page. Consider this one step above a Business Page, where you can interact with people who have already expressed an interest in what you do.
- Closed groups allow a bit more privacy in that only group members can see what is posted. Anyone can still find the group name and see the description but postings and the member list will be private and only group members can see that info. This type of group also attracts people who are interested in your products or services but offers more privacy so they can post frequently or share details of their lives without making it available to the entire world of Facebook.
- Secret groups take privacy one step further in that no one can do a search and find your group on Facebook. Only current and former members can see the group name and description and only former members can ask to re-join the group. This setting is ideal if you want to cultivate a VIP or invitation-only atmosphere, especially if you’ll use this as a mastermind or brainstorming group where top-secret business information will be shared.
After deciding what type of group yours will be, consider the purpose of your group. How is it helping your business? You want to have a strategy when it comes to your group!
Do You Need a Group? How to Decide
Great for engagement
Facebook Groups are very easy to set up but ask yourself if you really need and enjoy this type of social mingling. Keeping groups active and interesting takes work – ideally on a daily basis – and if you forget to post even once, your engagement will start to lag and people may lose interest. So be sure you love social media and you love to help your target audience.
Remember you are there to serve your audience and provide value. When you do this, you create loyal followers who are happy to buy from you again and again.
You'll find it rewarding and the engagement rate on a group is much better than on a Facebook Business Page.
Great for Feedback from prospects and clients
Use your group to answer Frequently Asked Questions or to address customer service questions. Ask members for market research input as to what types of products they would love to see next. While you can still ask these same questions on your Business Page, you may get more answers in this intimate group setting, especially since these members have already prequalified themselves as being interested in what you offer.
More authentic and intimate
Use your group to host Facebook Live Q&A sessions. This could be just once per week or a few times per month, but it can be very impactful. If you can see what your community’s desires or pain points are in their group discussions, go onto a Facebook Live video and talk about them.
Make your community feel special
Offer something else exclusive to group members to keep them active. For example, go behind-the-scenes on what you’re doing or a pre-launch promotion just for the group. Make them feel exclusive; they’re getting access to things that other people aren’t. Make them excited to be part of the in-group with special content that’s just for them.
Facebook groups are an extremely effective way of fostering a community of customers that regularly engage with your business. If you'd like to learn more join us in our private Facebook group: Unleashing your online presence.